|
Free Membership
|
* Receive software news
* Get exclusive discounts
* Post in the forum
|
|
|
|
Already a member?
Login
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Home » Forums » Software and Services » Multi Channel Management Software (Page 1 of 1) |
|
|
|
Author
|
Multi Channel Management Software
(Read 567 times)
|
smithster1
Points: 15 
|
 |
Multi Channel Management Software
«
on: Dec 21, 2009, 5:15pm »
|
|
Hi,
We are looking for a complete order management system for our business. We sell on our own website, eBay and Amazon. We handle roughly 3000 orders per week and have around 10,000 SKUs.
Ive heard of Channel Advisor but dont want that. The best from what I have seen is eSeller, however, I have a friend who uses it and I know it can be difficult getting hold of them.
Im really after something where the company offers a better service (even if they charge a bit more). Ideally id like something with some sort of service level guarantee on the part of the provider built in. Does anyone know of a system that offers this?
The other option is to have a bespoke system made. Can anyone recommened someone?
What sort of system do the big players like BUY.COM and ARGOS.COM use?
Thanks
|
|
|
|
|
smithster1
Points: 15
|
|
Re: Multi Channel Management Software
« Reply #2
on: Jan 6, 2010, 3:54pm »
|
|
Has anyone here has eSeller pro linked with their own website (i.e. a website that eSellerpro did not originally create)?
|
|
|
|
|
Jax Music Supply
Points: 115 
|
|
Re: Multi Channel Management Software
« Reply #4
on: Jan 7, 2010, 6:01am »
|
|
I have Channel Advisor. it is a good tool for listing on eBay and Amazon as well as managing inventory. Their webstore basically sucks and their "Upgraded" version is a rip - off. Unfortunately, we have not found a good solution that handles the 2 primary marketplaces while allowing you to maintain your own webstore of your choice.
Linnworks comes close in that it manages inventory between Amazon, Ebay, and many shopping carts. It also handles much of the processing for shipping, etc. Unfortunately, we've not gotten any of the features to work. We have an evaluation license we have been using for a few items on alternative account. The program crashes when trying to print. We haven't been able to get the postage system integrated (Endicia/Dazzle). We did get the inventory to increment down but it did not relist the item and only decreases upon shipment - not upon sold. This could create an overselling situation. Looking at writing our own at this point.
|
|
|
|
|
smithster1
Points: 15
|
|
Re: Multi Channel Management Software
« Reply #6
on: Jan 7, 2010, 3:49pm »
|
|
We list to eBay UK, Amazon & Our own website at present. Im trying to figure out if anyone has sucessfully integrated eSeller pro with their own website though?
Regards
|
|
|
Jax Music Supply
Points: 115
|
|
Re: Multi Channel Management Software
« Reply #7
on: Jan 7, 2010, 10:21pm »
|
|
They have a couple of programs that would make it different based on your volume. We are on the cusp point (for the last few months) that make it the same for either program. In any case, the basic fees we are paying is $500 a month plus 1% of gross sales. It may have changed and you can probably negotiate some.
However, I feel they are too expensive for what they offer. Additionally, their service is not very good. There is no phone number for tech support, you have to put in a ticket. You call their published number, which is for sales, and they refuse to transfer you. This is pretty bad for what you pay, considering that we pay maybe $200 per year for one of our hosting companies and they have 24x7 support by phone and chat.
|
|
|
Linn Systems
Points: 45
|
|
Re: Multi Channel Management Software
« Reply #8
on: Jan 8, 2010, 10:35pm »
|
|
may I jump in rather biasly here 
Jax Music Supply, give us a shout on a live chat to determine the problem with Endicia integration. They have recently released an update which may have caused some labels to report Address Verification problem. It is fixed in the latest version.
Also the system may not relist your listing on eBay because of several reasons you can find this out from the logs quite easily.
smithster1, I am afraid nobody will give you a phone number for technical support for order management systems or similar systems. The reason is quite simple:
- in order to anwer your questions the person on the other end would have to be very clued up and knowledgable on both fronts - technical aspects and know online selling very well. Basically the person on the other end of the phone would be a high end developer who costs at least 50 quit an hour. Since you would have about a million questions to ask (this being a business system - there are a million questions to ask) you could be on the phone for hours - making it rather unprofitable venture for the software vendor.
We at Linn Systems had a technical support phone number for a bit, but its just not worth it - most questions asked can be answered by reading documentation. So we resorted to Live Chat for product enquiries and ticket system for support. This seems to work well with most of our users. When urgent support is needed users go into live chat and get transfered to a developer (although a developer costs as 50 quit an hour, live chat can be a background thing - so works pretty well).
From what I know most big online sellers these days use SAP Business One, it costs around £70k plus around £5k maintance. There you have a phone number.
|
|
|
|
|
Jax Music Supply
Points: 115
|
|
Re: Multi Channel Management Software
« Reply #9
on: Jan 9, 2010, 4:14pm »
|
|
Linn folks..we've tried several times. In fact, we have gotten up early to catch you all as we are on the eastern us. Nobody has been on live chat. We will keep trying. You guys have been good about responding to emails except for a couple ofdays this week which I assume you were on holiday for Orthodox Christmas.
|
|
|
|
|
|
| « Previous topic | Next topic » |
» Reply to topic
or
» Start a new topic
|
|
