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Online Auction Software
RainWorx Auction Software
Create your own Online Auction Website!
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| Home » Forums » Software and Services » Multi Channel Management Software (Page 1 of 1) |
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Multi Channel Management Software (Read 2838 times)
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smithster1
Points: 15 
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Multi Channel Management Software
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on: Dec 21, 2009, 5:15pm »
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Hi,
We are looking for a complete order management system for our business. We sell on our own website, eBay and Amazon. We handle roughly 3000 orders per week and have around 10,000 SKUs.
Ive heard of Channel Advisor but dont want that. The best from what I have seen is eSeller, however, I have a friend who uses it and I know it can be difficult getting hold of them.
Im really after something where the company offers a better service (even if they charge a bit more). Ideally id like something with some sort of service level guarantee on the part of the provider built in. Does anyone know of a system that offers this?
The other option is to have a bespoke system made. Can anyone recommened someone?
What sort of system do the big players like BUY.COM and ARGOS.COM use?
Thanks
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smithster1
Points: 15
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Re: Multi Channel Management Software
« Reply #2
on: Jan 6, 2010, 3:54pm »
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Has anyone here has eSeller pro linked with their own website (i.e. a website that eSellerpro did not originally create)?
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smithster1
Points: 15
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Re: Multi Channel Management Software
« Reply #6
on: Jan 7, 2010, 3:49pm »
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We list to eBay UK, Amazon & Our own website at present. Im trying to figure out if anyone has sucessfully integrated eSeller pro with their own website though?
Regards
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Jax Music Supply
Richmond, VA
Points: 288 
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Re: Multi Channel Management Software
« Reply #7
on: Jan 7, 2010, 10:21pm »
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They have a couple of programs that would make it different based on your volume. We are on the cusp point (for the last few months) that make it the same for either program. In any case, the basic fees we are paying is $500 a month plus 1% of gross sales. It may have changed and you can probably negotiate some.
However, I feel they are too expensive for what they offer. Additionally, their service is not very good. There is no phone number for tech support, you have to put in a ticket. You call their published number, which is for sales, and they refuse to transfer you. This is pretty bad for what you pay, considering that we pay maybe $200 per year for one of our hosting companies and they have 24x7 support by phone and chat.
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Linn Systems
Points: 80 
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Re: Multi Channel Management Software
« Reply #8
on: Jan 8, 2010, 10:35pm »
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may I jump in rather biasly here 
Jax Music Supply, give us a shout on a live chat to determine the problem with Endicia integration. They have recently released an update which may have caused some labels to report Address Verification problem. It is fixed in the latest version.
Also the system may not relist your listing on eBay because of several reasons you can find this out from the logs quite easily.
smithster1, I am afraid nobody will give you a phone number for technical support for order management systems or similar systems. The reason is quite simple:
- in order to anwer your questions the person on the other end would have to be very clued up and knowledgable on both fronts - technical aspects and know online selling very well. Basically the person on the other end of the phone would be a high end developer who costs at least 50 quit an hour. Since you would have about a million questions to ask (this being a business system - there are a million questions to ask) you could be on the phone for hours - making it rather unprofitable venture for the software vendor.
We at Linn Systems had a technical support phone number for a bit, but its just not worth it - most questions asked can be answered by reading documentation. So we resorted to Live Chat for product enquiries and ticket system for support. This seems to work well with most of our users. When urgent support is needed users go into live chat and get transfered to a developer (although a developer costs as 50 quit an hour, live chat can be a background thing - so works pretty well).
From what I know most big online sellers these days use SAP Business One, it costs around £70k plus around £5k maintance. There you have a phone number.
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chris0241
Points: 30
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Re: Multi Channel Management Software
« Reply #10
on: Jul 4, 2010, 11:11am »
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We have had the same issue with Linn Systems for the past 10 months or so... they are NEVER on live chat despite what they promise. We've left numerous voicemails and emails in an attempt to get systems setup and working.
Such a shame as the system seems awesome!
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Stone Edge Technologies
Points: 25
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Re: Multi Channel Management Software
« Reply #15
on: Jul 30, 2010, 12:28pm »
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Sorry for coming to this discussion so late, but I can offer at least a partial solution. We do not have anything to offer on the listing side, but the Stone Edge Order Manager (stoneedge.com/ordermanager.htm) should be able to handle most, if not all, of your back-end order management requirements. The Order Manager can import orders from Amazon, eBay and about 40 popular shopping cart systems. There is also an API that lets you integrate it with custom shopping carts. It is designed for multi-channel merchants: you can import orders from any combination of sources into one database, where they will share the same customers and inventory, while retaining the branding of your various channels. The Order Manager is used by over 2,500 merchants. Most of them handle 10 to 500 orders per day, but we also have 11 users in this year's Internet Retailer Top 500, shipping as many as 4,000 to 5,000 orders per day.
And sorry, Linn Systems, but we do give telephone support for our order management system. Yes, it is expensive (currently 10 full-time employees for tech support alone), but we find that it is the only effective way to give our users the level of support that they need. And our prices are much closer to yours than to SAP's!
I will be glad to answer any questions about our systems here in this forum, or give us a call at 610-994-3699.
Barney Stone, President
Stone Edge Technologies, Inc.
www.StoneEdge.com
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