Following Andale's week-long outage at the start of November, eBay has withdrawn the company's access to the Checkout Redirect feature, which allows Andale sellers to use their own checkout system instead of eBay's own. eBay said that Andale had failed to meet the requirements of their Service Level Agreement (SLA) with eBay, which requires 99.9 percent uptime and notification of technical problems within 30 minutes.