Excellent Customer Service!, 12 August 2011

Reviewer: TMLK

I am a new user of auctiva and inadvertently created two accounts during my free trial period (transposed two letters on my user name).

I was kind of glad as I wanted to see how good their customer service was. I am pleased to say that my case (submitted online through their help system) was responded to within a half hour. After several back and forths all of whick were timely, my issue was resolved in less than a day.

Their customer service was quick, responsive and resolved my issue in a timely manner and I am not even a paying customer. Very pleased.

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Don't waste your time or money on Auctiva Auction Software, 14 July 2011

Reviewer: Mrshrhartman

To bad 1 star is the lowest rating available. I would like to give them even less.

I have spent hours trying to resolve problems with their server being down and then up and then down....it just isn't worth it.....Even when it is free.
I have been using it since 2009 and then something happened when Auctiva started offering different levels of service, so I signed up and started using more than just the free services, Big Mistake.

I only every received a form email response to every service issue I emailed Auctiva about. The email response did not every address any of my questions or even apologize for their service being down and unavailable for hours on end without any prior notice.


Despite the service being unavailable for hours without prior notice, the billing department at Auctive is spot on....never missing a charge to my credit card. Last year I was billed twice for the same month of service. Trying to get a credit for the overcharge was another time consuming, negative experience. Again I received a form letter email response that did not answer my questions. I finally just gave up and let them keep the money. It wasn't worth the headache.

This last interruption of service was the final straw. I emailed Auctive how the interruption of service had cost me 20 hours of work and 18 lost listings with photos. Once again I received the standard Auctiva form email response which didn't offer a credit, apology -- nothing...only a "these interruptions of service sometimes happen." I decided to close my account...which has turned out to be another time consuming ongoing nightmare.

I am so done with them and will call my credit card in the morning and reverse the charges from Auctiva. It is certainly a fraud charge....I didn't get the service I was paying them for. I haven't since 20010.

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Error message does not allow you to get to your account and get delete old images, more money!, 6 April 2011

Reviewer: esthercita

I've been trying to find out why my $9.95 unlimited monthly cost kept going higher, higher and higher every month. It is up to $29.95

I kept getting an error message everytime I tried to access my account and they don't answer the phone or are not available when I am available. I left a message several times.

I finally got a call back and they told me that it was because I did not delete my prior images. That they would credit my account for the error.

I could not figure out how to do it and finally gave up.

I am very upset, they should have issued me a credit (I am not asking for a refund, jus a credit)

I will make sure that this scam is told to everyone I meet and I will put a note at everyone of my listing from now on to let other ebay members know of the scam that Auctiva is doing so that they can charge more and are not willing to give the customer a refund when they should.

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Auctiva doing false advertisement?, 6 January 2010

Reviewer: spirit

I tried signing up with Auctiva yesterday and was told when looking over their information that we would have a ebay store and could also opt (for extra money) to get an outside regular online store. Well after I signed up and started trying to get my listings going, it would not let me list items as in a store, even though my pictures showed I had a store! I kept trying and trying and it said you have to have a store to list in the store catagory! Well, I contacted them about it and they said you already have to have a ebay store to list in the store catagory! So just what does it mean when they say you will get a store, but you cann't list items in it like a store? How to we save money with them if you already are paying $15.95 a month to have an ebay store and then paying Auctiva as well to have a supposed store and save listing fees? It doesn't look like any savings to me and if they are like Inkfrog (see my review of them which is subject to change) and ebay charges you to list with Auctiva as well, then who is saving any money? Why would I pay Ebay to have a store with them, pay Auctiva fees also and (then possibly listing fees with ebay also again) and then be told "Oh Auctiva saves you money"? None of this makes any sense. I am extremely confused and disppointed with Auctiva and Inkfrog right now. I am assuming that if you still have to pay to list with ebay when you are using Inkfrog, it is probably the same with Auctiva. So really, you are just paying out more funds to have Inkfrog or Auctiva instead of saving anything. I don't understand how any of the other people whose reviews I have read think they are saving money by listing with Auctiva or Inkfrog, if they STILL are paying listing fees to ebay and store fees? I don't mind the final value fees, but these places are supposed to save us money on listing and store fees and they appear not to be.

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Auctiva ? I think not., 25 August 2009

Reviewer: shaniko86

A one star rating because there isnt a lower one.

Auctiva was a good idea. For good idea's to be great they need to be maintained and improved.

I used them since June or so of 2008. My constant complaints were met with answers that typically took one of several paths 'you need to do xxxx to your system', 'we cant replicate the problem here, sorry' , or answers that has zero bearing on the issue.

I lived with their bs until June 2009 when they started talking of charging. I, like a great many of their users, expected a number of site upgrades. Those apparently still have not happened. At least from what their CEO Jeff said that is sure what I expected.

Their word processor still doesnt work, last input from support was ' we are working on it'
Their hit counter has NEVER worked correctly.
Their bulk pic uploader doesnt work.
Ect, ect ect ect as stated by a famous movie star.

After spending days on with so called support in frustration I posted in the forums an item by item listing of my complaints including one posted to one of the CEO started ones.

It was long, detailed and T R U T H F U L. It was also extremely blunt.

Auctiva's answer wasnt even sent to me. I checked the forums bout 3 hours later and found my comments gone. I found out why when I tried to repeat the post.

"Account Suspended: Your account has been suspended."

There are only 2 things I have found that seem to always work at Auctiva.....
Confusion and constant site errors.
A billing dept that seems to work instantly.

I relocated to SSB where life has again become rosy. Easy to use site, a remarkably responsive support staff that actually knows what they are doing and even positive comments from Ebay buyers of how nice and clear my listings now are.

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