Auctiva had some bugs in 2006 improved in 2007, 23 August 2007

Reviewer: Rond100

I have sold on eBay for over 2 years and have tried a variety of products include turbo lister, andale, mpire, and auctiva.

I liked auctiva cause it did everything for free and even works with a merchant account. Auctiva did have its bugs in 2006. They fixed alot of stuff in 2007.

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great when it works customer support needs major improvement, 26 November 2006

Reviewer: rox

The free Auctiva Mr. Poster is almost EXACTLY what I need, and I've found nothing else that comes close. BUT when it comes time to submit your batches to ebay, there's about a 60% chance things will go smoothly. This is BAD on reduced price listing days, or if you need them to go at an exact time. I'm always scared something is going to crash on me or the update is going to erase everything, or some other bug is going to fly in. It's just not reliable it raises your blood pressure to a deadly level if you have thousands of auctions at stake. ALSO, I was using this Mr. Poster for a year when I suddenly started getting these $60+ invoices for image hosting - I had no warning in advance. I'll pay whatever fees they want, but they need to be stated up front. AND, ABOVE ALL, the folks in customer service get smart with you. I ask questions as nicely as I can, and half the time will get some exasperated response if I say they haven't answered my question, or get something like "why are you doing that?" as if I'm supposed be one of their own staff of experts, not a customer who can't find any help in their "help" section with its tragically short list of FAQs. I know they get a lot of rude customers, but every business does, and just as the saying "the customer is always right" applies, so does the rule that the customer service is supposed to be helpful and courteous. IF they get a paid version of Mr. Poster WITH ALL THE BUGS FIXED, I'll be a customer for life and highly recommend it to everyone. But until then, that customer service who thinks they have it so hard just ticks me off, and I continue to look for alternatives.

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Auctiva is Useless - Use alternatives if you can, 21 November 2006

Reviewer: Woolux

If you can, use an alternative.

When the Auctiva site is working it is still very buggy.

Their support is useless. They just don't seem to care about their customers requests and tend to fob you off.

None of their email addresses (as advertised on the site) work. Auctive Support swear blind that they do, but after 22 years in IT (very technical) I know they are fobbing me off.

Auctive don't care about hosting copyright images, and do not help in any way to remove copyright material from their servers.

They do provide an email copyright@auctiva.com but need i say - the email account does not exist.

Not helpful, breaking the law and a near to useless system.

Go elsewhere - use other alternatives.

BTW, if you have a problem, I can only suggest that you email the CEO directly on jeff.s@auctiva.com. Like any high level management that advertises their email, it is nice to know they care. Let them know what you really think. Maybe they can do something about it.

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Agreed, site down...not completely free!, 5 November 2006

Reviewer: djjradio

I agree. It's fantastic when it actually works. The site is constantly unavailable or down.

I like the error check and templates.. BUT...I don't believe it is an absolutely FREE SITE!

After 10 listings, I checked my ebay account and saw a mysterious fee of $15.53 for an item I listed for $1.99.????

I cannot seem to figure out what this fee is for, no one at Ebay can give me an answer. (But of course they won't remove it either)

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Auctiva help!, 20 October 2006

Reviewer: jiggagirl

Ok I just started using my first software program on ebay. I chose auctiva, and it's great, WHEN IT WORKS! I am constantly getting kicked off their site,and am beginning to get frustrated. Does anyone have any suggestions on another program like auctiva that works all or most of the time. I feel that auctiva literally works 50% of the time.

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