Auctiva doing false advertisement?, 6 January 2010

Reviewer: spirit

I tried signing up with Auctiva yesterday and was told when looking over their information that we would have a ebay store and could also opt (for extra money) to get an outside regular online store. Well after I signed up and started trying to get my listings going, it would not let me list items as in a store, even though my pictures showed I had a store! I kept trying and trying and it said you have to have a store to list in the store catagory! Well, I contacted them about it and they said you already have to have a ebay store to list in the store catagory! So just what does it mean when they say you will get a store, but you cann't list items in it like a store? How to we save money with them if you already are paying $15.95 a month to have an ebay store and then paying Auctiva as well to have a supposed store and save listing fees? It doesn't look like any savings to me and if they are like Inkfrog (see my review of them which is subject to change) and ebay charges you to list with Auctiva as well, then who is saving any money? Why would I pay Ebay to have a store with them, pay Auctiva fees also and (then possibly listing fees with ebay also again) and then be told "Oh Auctiva saves you money"? None of this makes any sense. I am extremely confused and disppointed with Auctiva and Inkfrog right now. I am assuming that if you still have to pay to list with ebay when you are using Inkfrog, it is probably the same with Auctiva. So really, you are just paying out more funds to have Inkfrog or Auctiva instead of saving anything. I don't understand how any of the other people whose reviews I have read think they are saving money by listing with Auctiva or Inkfrog, if they STILL are paying listing fees to ebay and store fees? I don't mind the final value fees, but these places are supposed to save us money on listing and store fees and they appear not to be.

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Auctiva ? I think not., 25 August 2009

Reviewer: shaniko86

A one star rating because there isnt a lower one.

Auctiva was a good idea. For good idea's to be great they need to be maintained and improved.

I used them since June or so of 2008. My constant complaints were met with answers that typically took one of several paths 'you need to do xxxx to your system', 'we cant replicate the problem here, sorry' , or answers that has zero bearing on the issue.

I lived with their bs until June 2009 when they started talking of charging. I, like a great many of their users, expected a number of site upgrades. Those apparently still have not happened. At least from what their CEO Jeff said that is sure what I expected.

Their word processor still doesnt work, last input from support was ' we are working on it'
Their hit counter has NEVER worked correctly.
Their bulk pic uploader doesnt work.
Ect, ect ect ect as stated by a famous movie star.

After spending days on with so called support in frustration I posted in the forums an item by item listing of my complaints including one posted to one of the CEO started ones.

It was long, detailed and T R U T H F U L. It was also extremely blunt.

Auctiva's answer wasnt even sent to me. I checked the forums bout 3 hours later and found my comments gone. I found out why when I tried to repeat the post.

"Account Suspended: Your account has been suspended."

There are only 2 things I have found that seem to always work at Auctiva.....
Confusion and constant site errors.
A billing dept that seems to work instantly.

I relocated to SSB where life has again become rosy. Easy to use site, a remarkably responsive support staff that actually knows what they are doing and even positive comments from Ebay buyers of how nice and clear my listings now are.

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Why mess up a good thing !, 2 June 2009

Reviewer: rwall17

I have been using Auctiva for about a year now. I conisidered it the next best thing to sliced bread. I love what the software can do and you can put listings together in pretty short time. Because you can save the istings and re-edit them you can recreate similar listings super fast. You can upload your images and then select multiple images (around 20) to include in your listing without any additiona photo fees. I also like being able to add on Auctiva's insurance as a convience and enjoyed the small commission recieved back whenever the buyer chose to add insurance to the shipping. I was attracted to Acutiva because of the free mutiple photo listings and the cost to use which was FREE FREE FREE !

WELL, NOT ANY MORE ! Auctiva has now implimented a multi layer fee structure that has me shopping for a new solution. They now charge you a fee to store your images, a fee to place a listing, and in some cases a transaction percentage as well as a monthly fee. And they still get to make the money on the insurance.

What used to be free would now cost me about $ 75 a month. May not seem like a lot but when you add on Ebay's Fee's and PayPals Fees , Shipping Fees and who know what else, it's starting to get pretty hard to make any money.

Everyone want's to get deeper into you pocket. Auctiva gets the insurance money, and advertising money, but I guess that's not enough. I feel like I was sucered in with the "USE US, WE'RE FREE" story and once they have you let's change the rules.

The only thing I didn't see new with new fee structure was something new and different for the user? $75 bucks a month for nothing new seems a little steep? How about some customer service? That might be worth something because there sure hasn't been any customer service in the past. Send an email and wait a couple of days for a reply... Maybe. If they are going to charge and stay in business, then they are going to have to get some real time customer service and I haven't seen it yet.

Final Review is good software, once you learn to use it, Over priced for what your getting! , Terible Customer Service.

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Want to ruin your eBay account?, 1 March 2009

Reviewer: 1234

Be warned the moment you sign up for an Auctiva account they will insert their logo on all your ebay listing and insert and Auctiva gallery scroll bar right above your item description in a place that may be very distracting and makes your listing look ****, and insert an Sellathalon counter and other annoying things in all of your listing even if you dont ever use their site to list one item.

If you know how to edit html then you can spend hours going through all of your ebay listing removing the large amounts of code they have splashed around everywhere, or if you dont know how to edit html then your stuck with their logos and icon splashed around everywhere on your eBay listing. Anyway I dont remember being asked if I wanted this to happen.

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Problem Receiving Payment, 10 January 2009

Reviewer: keychaintreasure

After it shut down yesterday, all 89 listing i worked with is not posted. Now payment is not getting in because of auctiva 3rd party software. Its really a pain in the a**... Hope they could fix this. Because Auctiva is the most user friendly i've seen in the market right now.

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