(marketplace advisor) Worthless, janky system, please read this before using this garage software, 11 September 2010

Reviewer: bigtoe

Dear readers,

I switched my inventory to this system about 2 years ago (marketplace advisor, a product of channeladvisor). About 6 into using it and alot of manpower to create templates and learn the system, my products were randomly deleted. The picture, description, and or the product attributes would just be randomly deleted. They had no explanation and could not figure it out. I thought it may have been something more cynical than a system glitch since it was so random and it was the only stuff that could be removed and would still list my product on ebay thus paying fees for all these products without the needed info. I thought it may have been a tech rep their who I got a little heated with. I told them I wanted him blocked from my account and they told me they could not do that! They said all these general tech reps had full access to my account and technically could deleted anything at will! What a joke! My entire business is in the hands of these reps and there's nothing I can do to stop it. No one else had this issue, we even created brand new products to see if the ones we created templates from were defective and those one also were deleted. 6 months go by and it gets worse, I finally shut my business down, partially due to this and not wanting to remake 4000 templates and items. Worst experience of my life in business im pretty sure. There are many other software apps out there I would encourage to look at. I wouldn't wish this problem on anyone, even my direct competitors.

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Comment on bigtoe's review

system is too complicated and SUPER SLOW, not worth to try it, 22 May 2008

Reviewer: PVC

Although this system looks very powerful, it still not worth to use it comparing so many time I have had spent to learn this program and it's not working properly at end. ****........ Compared to channeladvisor, this program is too slow and too complicated. It's not user friendly at all. PLUS, their sales person suggests you to take $499 training course if you have any set up problem, what is this????????? Left message on their toll free numbe (877.668.2655), NEVER NEVER return any of my call. EXTREMELY disappointed of their service. DON"T waste your time on this system. NOT recommend at all, I have had enough and decide to look for other similar software.

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Hard to use/setup but worth it!, 17 November 2007

Reviewer: 91CRxsiR

I've been with MW for about 6 months. The 1st 2 months were horrible
The trasistion period cost me some money because of the high learning curve.
Once that was over with everything is running smoothly. The listings are fully cusomizable with preset macros so you can give your listings a much more info rich look with out spending hours at a time on coding. The post sale management could a bit simpler but it works well with Shipworks. The storefront has many features but is very hard to customize on your own and if you don't know HTML coding forget it. Pricing is a bit steep but if you are a mid-high volume seller it shouldn't be a problem.

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Good auction management, store is very cheesy, not very flexible, 5 April 2007

Reviewer: tracker

I've used them for many months. Their product works fairly well. Auction launch time may not be what you scheduled due to their system being slow. System is slow in general, sometimes very slow.

The system is very hard to learn and navigate. Cumbersome at times to do anything out of the basic. Not very innovative in this department - brute force all the way. It is also not very flexible. One size fts all!

Polite customer support.

Their store is very hard to learn and your store looks naked after being finished, has little end user appeal.

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Comment on tracker's review

Not worth the pain, 13 October 2006

Reviewer: dkagan_1

We have been using this product for a year. The tools are very cool WHEN they work. We were excited in the beginning and learned everything they could and paid them a ton of money for a graphics package which was not worth it at all. From day 1 it has been a nightmare. When the tools worked they enabled us to grow the business. But each time something went wrong it created more of a problem since the business was bigger. Telling a customer we cannot combine your invoice cause the system is not available just does not fly. Numerous checkout issues with buyers and multiple API issues with both ebay and Paypal. And MW is always blaming someone else for their problems.

The management is incompetent and has poor communication with their customers. During major issues (at least 4 to 5 in the year) we received 1 communication from the company and 1 form of compensation in the form of a free list day. The problems have costed me much more than a day. I have probably given free shipping to over 200 people due to the errors of MW.

Minor Details

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