Channel Advisor support is the worst I have ever had!, 2 May 2011

Reviewer: brabraland

I havebeen with Channel Advisor for 2 years & I have never had such poor support! They don't answwer cases in support for over 8 days & then the answer doesn't fit the question - right now my payments from paypal are not reaching Channel Advisor so I am doing 4 x the work required and they won't even answer my support case & have shut down live chat

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HORRIBLE! TOO MANY BUGS! NO SUPPORT! KEEP DOWNGRADING SERVICE/SOFWARE!, 29 March 2011

Reviewer: SOCALPROSHOP

I could go on for days about how bad they are. So if anyone has a specific question just let me know, and surely i'll have some nightmare that relates to your question. I have been a customer for 5 years since they were Marketworks - my then business partner and I lovingly renamed them MarketDoesntWork! At the time we were getting too big to manage everything using just ebaY. So we did some research, and decided to use Marketworks. It's insanely complicated so it took us a while to get the hang of things. We eventually realized it wasn't just a slow learning curve that was holding us back from mastering it... it was actually the unbelievable amount of bugs! Then when they changed to channeladvisor it was all over. The customer service which we were paying extra for simply disappeared, and is now email only!??!!?!?!?!?!? You simply cannot accomplish ANYTHING with email only support. And when I say bugs, i don't mean some little thing that happens one day then they fix it. I'm talking about the same bug reoccurring all the time. And bugs they simply do not understand via email. And not to mention the bugs they just say "I don't know. We'll have our engineers look at it." - which translates to I don't care. Were not even going to look at it. I have such an unbeliveable amount of time and energy invested in my channeladvisor account that it pains me to think that I need to get out...but I must do it. Don't fall in to the trap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Nightmare with CA, 18 March 2011

Reviewer: MC L

The best part of CA was the marketing guy sweet talking you into signing. That's the only good thing about CA as i can see.
Stared implementation process. Too complicated. Very poor and slow support, Decided to cancel as this is getting no where after a few weeks. Could feel the frustration with the implementation team on the other side while teaching us how to use the system.
Given up after a few weeks. Not even started to key in inventory or item tittle and description or anything else.
Now being billed and as all the other has mention, threatening with legal action.

Lost my £500 registration fees which I did not even started to use the system. Plus a legal notice of accumulated monthly fees with final warning.

Rude reply from debt collector. Said could not cancel as contract has been sign.

No reply after that. Did sent a few more emails to both UK and US CEO Scott, no reply at all.
Sweet talking marketing guy on the phone also decided to stop reply my email on how to cancel my contract.

My advice for all others, never sign the contract before a trial implementation day or two with their implementation team. Implementation is very complicated. Make sure you are ready for this part before signing.
Implementation Manager with serious attitude over the phone.
Mine really just worth the time.

How did they manage to grow with this attitude. Something has to be done.
You are upsetting lots of user. Should channel more effort into Customer Service.
No joke. Stay away.

Instead of trying to get back my £500 registration fee, I'm now having problem with monthly bills accumulating with LEGAL ACTION NOTICE...

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Perfect Solution for Non Teckie Businesses (me!), 1 March 2011

Reviewer: GarethH

I've read some of the negative comments, and must say I pretty much disagree.
We have been a client for at least 6 years, and have experienced fantastic benefits.

We are not an internet/ebay only store, and we are not very technically minded and do not have a great deal of time to study the micro detail of ebay/amazon and other markets.

Using Channel Advisor lets us take advantage of these markets without "getting our hands dirty".
We spent some time integrating the CA system with our own, and now everything happens like clock work.

We sell something like 60,000 items through ebay and Amazon annually using the platform, and do this with little or no staff involvement in the sales or admin process.

For a business with a store, catalogue, travelling sales reps etc this is a useful tool to enable us to tap in and benefit from an extra market - without the hassle.

I can't speak for how this set up might work for other types of businesses, but for us, I do not think we could do what we do without them (without putting in endless staff/management hours).

So, if you want to concentrate on selling, well worth the price. Probably not right for every circumstance/business -but what is!

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SEE YOU IN COURT, 10 February 2011

Reviewer: Quatropi Ltd

Dear ChannelAdvisor,

As you will no longer communicate with us in any way I write to clarify our position regarding the threatening letters we keep getting from your chosen debt collection company.

After being a loyal customer of Marketworks / ChannelAdvisor for 6 years you forced us to move to your "premium" product or else you would take down our website. We reluctantly agreed so long as you handled the transfer and showed us solutions to the gaps in your software such as not being able to enter manual customer orders, only keeping sales order records for 90 days etc etc.
Five weeks in to the project you had not completed even one of the week 1 tasks and there was no sign of solutions to the show-stopping issues mentioned above. In addition to this promises made at the highest levels within CA were also being broken.

As you were determined to switch off our website within 4 weeks we had to protect our business by moving to an alternative software provider, there was simply no choice.

All this was well known to all CA staff who understood our need to move.

Months later you decided to send a bill for the use of the "premium" application that you completely failed to move us over to! Even if you had the populated software (which you didn't) then it would have been of no use to us as it had large gaps in which rendered it totally unsuitable for our business.

Your bill is now up to £8000 and is accompanied with all sorts of threats.

Let us make ourselves perfectly clear:

We never wanted the software.
We never used the software.
You failed to make it suitable for our business.
You failed every deadline on the implementation.
You cost our business a small fortune by forcing us away from the Marketworks platform that we were totally happy with.
We do not own you any money, quite the contrary.

Please feel free to take us to court if you really believe we owe you something.

Quatropi.com
- now powered by eSellerPro

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