AVOID!!!!!!!, 17 December 2009

Reviewer: markpadam

The system doesn't work as expected and when we cancelled our account they chased us for the montly subscription for 3 months that we did not even use the system.

Doesn't do all of the things they say and the feeds never work correctly.

Takes ages to get a responce via support tickets.

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Taken Our Business to New Levels, 26 August 2009

Reviewer: Hunter Goodson

Our relationship with ChannelAdvisor began a few years ago when we signed up for their Marketplaces Premium software. Back then, we were an eBay-only seller. The software functionality is a must have for any online business. While any software implementation does take time, their support team and personal touch with every new account is a rarity in the industry.

The relationship we've built with ChannelAdvisor over the last few years has been phenomenal. We really have taken advantage of the expert knowledge and the strategy side of the business. Whether it be their annual Catalyst conference or weekly webinars, our business has grown exponentially because of ChannelAdvisor.

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Work "ON" Your Business Not "IN" Your Business: Taking your business 2 the next level, 25 August 2009

Reviewer: jilawson

When my little business moved to ChannelAdvisor (CA) it was just a bronze level powerseller. The ChannelAdvisor platform is all about opportunity and not painting your business into a corner.

This product isn’t just a tool to sell more products more efficiently (which it does extremely well), but it’s a gateway to the best source of e-commerce opportunity. ChannelAdvisor has helped me refine my thinking about e-commerce strategy, and afforded me the tools to grow my business to Platinum level.

My business is doing well and growing. I have more free time to spend on things that MAKE money and the software, does the day to day mundane stuff. I’d say it’s well worth it.

Got questions from a satisfied user? Check me over at http://www.ColderICE.com, I would be happy to tell you more.

John

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Channel Advisor Review - Do NOT Sign Up, 5 August 2009

Reviewer: nt123

Channel Advisor promised to feed your products to a variety of shopping comparison sites from just one feed. Our experience was completely different to this. We signed up to what seemed to be the perfect solution. The problem is once we had signed up - we were in a contract. Most of the feeds needed remapping, & when you have over 2000 products this is impossible. The categories needed remapping also. After 6 months we told them it was not working as described by the salesman and wished no longer to use the product, or feed was stopped, and contact was broken. 4 month down the line they still hold us to the £350 a month. Do not sign up for channel advisor unless you are prepared to remap most of your products. Communication was very poor. The 'Implementation Manager', did not implement anything. Customer care was hideous. Don't use Channeladvisor.

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Expensive but not bad, 25 May 2009

Reviewer: Jax Music Supply

We went to Channel Advisor after demoing 3 integrated software and a failed Zoovy integration. We are 2 months into Channel Advisor Marketplace and have not fully exploited its potential. It offers lots of selling channels administrated from a single place.

Pros:

1. Inventory managed from single place

2. Schedules - continuously automate inventory listings based on your rules in all channels. Very convenient for eBay and Amazon. This automatically relists items that are zeroed when you add inventory, based on your settings of course.

3. Integrates well with Shipworks.

4. Built in templates are high quality and customized templates can be created.

5. Template tags allow a high degree of flexibility in your listings.

6. Bulk loading of inventory is realtively simple once you get the hang of it.

7. Training is pretty good but hard to judge in that I have a technical background. Others may find it less comprehensive.

8. Amazon is pretty easy to integrate although not as extensive integration as eBay. This seems to be more of an Amazon shortcoming than a Channel Advisor problem. CA does push Amazon as a company that is doing right but my experience shows this to be more the type of items you sell rather than a wholesale answer.

Cons:

1. No warning on low inventory. No way to set up a re-order message. This is a big flaw for something that bills itself as an "inventory" system.

2. If you sell a lot of eBay your sales will drop at first. This is because you have to relist all of your listings and lose the eBay search credibility Take about a month to build it back up.

3. The included webstore is not very good. You can pay extra for a better store but even its not as feature rich as most stores and will require professional design skills.

4. Accounting system integration is non-existent. I download sales and then convert to IIF for integration to QB.


We have done none of the other integrations (Buy.com, Shopzilla, etc.) that is the heart of the system. Will provide an updated review when have obtained more experience.

Jack
Jax Music Supply
http://www.JaxMusicSupply.com

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