Streamline massively efficient and I believe to be the best available, 27 October 2009

Reviewer: Island-Online

I’ve been using eseller for 12 months it’s truly the best software available to a small/medium business.

I’d used channel advisor for a short time before esellerpro and could hardly believe the difference it is astounding how far ahead the guys at esellerpro have taken the program.

For me it controls 3 eBay users, 2 Amazon users, 1 play user and my website islandextra.com
Benefits include aside the obvious efficiency saving from channeladvisor, integration DIRECTLY with carriers like royal mail, Stock control even to multiple sub sku’s, EBay disputes handling

Just the best go for it choose this one, non of the rest compare.

Alistair
Islandextra.com

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eSeller Pro is the best, 1 August 2009

Reviewer: ajraefields

I have been an Esp user for more then 2 years now, and just happened to be looking at auction software review and see here that no one has left a review lately.

Here is my opinion: Reliable, Innovative, Nice, Quick to adapt to new eBay policy and code, Integrates all sorts of ecommerce in one place, Great Value. Bottom line, this program saves you time and money. It allows you to streamline to sell more and reduce overhead. You will be able to reduce your staff or stop working so much yourself if you take the time to correctly set up and use their program.

What qualifies me to say this? I have been selling on the internet since 2001. I currently have more then 16,000 items for sale under 5 different eBay ids and one off eBay site. Collectively my ids have more then 34,000 positive feedbacks. I have used many programs like Make A Store, Andale, Vendio, Zoovy, Turbo Lister, Selling Manager Pro, Blackthorne, and have demoed Kyozo, channel advisor and Infopia. I have attended 2 eBay Live’s and have extensively questioned every software provider at each. (And no one asked me to post this, I just think they deserve some credit for a job well done)

Most impressive thing about esp – Nice People, who believe in their product - I am from USA, it is so special to speak to people who are proud of their program and WANT it to work correctly and be the BEST, such a huge change from anything I have experienced with any other programs here in the USA. If there is a glitch is it fixed. Even minor ones. If there is a major issue, it’s corrected ASAP. There is no trouble contacting anyone, there is a wiki, online support, help ticket system, FAQs, and knowledgebase. If all else fails, someone will contact you via skype or phone.

Some of my favorite features:
Supports the new eBay Custom Item Specific function (I think they may be the only company who have implemented it at this point).
Managing multiple eBay ids and the off eBay site through one system, all packaging and shipping is done together (and at the same time all documentation is specialized for each store)
My Message module (they have a module which brings in all you’re my messages from each id into one place and allows you to answer them individually but offers a customizable standard answer system to answer repetitive questions).
Automated reorder system (They actually have a set up which can fax or email your supplier when your stock is low with an order)

The little things:
Customizable flags to flag inventory items or questions in the my message system.
Ability to combine and uncombined orders easily
Ability to quickly process a refund, add back stock, eMail customer, and place eBay dispute all on one screen in one action.
Ability to barcode invoices and stock items.
Can copy orders and copy inventory items easily
Can process quick overpaid shipping refund or process a credit card payment quickly in one step while just glancing at the order.

I really think this is the best program out there. I probably take for granted at this point a million things which drove me nuts about other software, I wish I could think of all the things which used to concern me about a program which I no longer think about. I can’t stress enough that this program is about continuous improvement and I think that there is not one competitor out there who has a similar ethic about their program.

My stores:
www.247jewelryshop.com
www.bffjewelryshop.com
www.raefielddesigns.com
www.bakelitejohnnys.com
www.ajraefields.com
www.vintagewatchcrystal.com

The graphics were all done by me and my staff as a staff exercise (I run a sort of mentoring program with my business).
Please note ESP has a fantastic graphics/web design arm, far superior to anything I have done on my sites.

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A great Stock Management and complete listing solution, 15 October 2008

Reviewer: abctoysandgames

This program is definately the best on the market. It has so many features and integrates fully , in real time, with Amazon, Ebay, your own website and more!

It has a complete stock management system, from ordering from suppliers to sending goods out. It also has fully automated email systems. You can also deal with refunds, manual orders and add to orders, all with a few clicks of a mouse button.

Amazon listing is a breeze, it connects to Amazon, so you can check the latest prices, find items without even having the ASIN or barcode (by item title) and also features a great automated price checking facility.

The website is managed through the same console as ebay etc, so you only have to enter a description once. The designs for the website are great, as are the ebay listing templates.

The only downsides are that it is slow to set up, the implementation help is limited and sometimes the staff can be hard to get hold of. But having said that, no other solution offers neary what esellerpro does, so these are niggles I can cope with and from what I have heard about other solutions, they all have these problems.

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eSellerPro - A good Multi Channel Solution, 7 October 2008

Reviewer: Vendlab

I have found eSellerPro to be an excellent solution to my multi channel selling needs. The product allows my company to sell the same inventory across three channels - Amazon, eBay and website cutting down on the management of sales and the potential for stock issues. I keep discovering new and useful functionality. The support staff are also very knowledgable and pleasant

I have just launched a website run by esellerpro - http://www.hellobabydirect.co.uk and am very pleased with the results.

Multi Channel eCommerce platforms are by their very nature complex and I think that part of the problem is sellers having unrealistic expectations as to the effort involved in getting up to speed with the product and implementing it in their organisation.

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AVOID AVOID! Great first impression, but tiny staff totally unresponsive, software major glitches!, 9 September 2008

Reviewer: fashionvault.com

I'll keep this brief and simple.

1. Stay away from eSellerPro
2. the concept of eSellerPro is a great one
3. there is no instruction manual for the software or wiki or forum to look up how to do certain things
4. their staff is tiny, disorganized, and they all work from home. this resulted in completely unaccountability for responding to my requests when the software would malfunction (happened all the time) or when features they had promised to install for me would not work or hadn't been installed at all.

In essence, if eSellerPro did what it promised to do I'd be very happy, but my story is that it's been over 1.5 years and they have not successfully got me up and running even though I've spent over 60 hours on the phone to England with them.

If I could shout from the rooftops I'd pound it into anyone's head to please save yourself the headaches. This product should be avoided at all costs. It looks good, the features it says it has sound great, etc. etc. but believe me as someone who has conversed with every one of their employees, seen the ups and downs of them trying to fix general problems with the software as well as my own particular requests, they will never have a fully functional product.

The way it's coded and written and designed is completely inefficient, even tough at first it looks friendly and intuitive. The fact that it's online based means you have to wait a few seconds when you click on ANYTHING.

Besides that, the main point is I started seeing serious glitches in the program and reporting them, and they would, over the course of several months, lose my reports 4 and 5 times. They of course have no customer support phone number. I had to beg them to call me which they only did on skype after a while. They would listen and nothing would get done.

When I would instant message one of them on skype a month later asking about the unseen-to problem, they would ask me to fill out an online report. I'd say I've filled out 4 reports on this issue. They would ask me to fill out a new report referencing the 4 report numbers I had made previously. I tried to tell them it's not my job and I don't have time since I'm busy shipping out orders to go look up the reports that none of them acted on from months past just to remind them to go look at them again.

It got to be so ridiculous, and I know I'm not the only one, that I eventually had to just give up. Due to glitches in eSellerPro regarding inventory SKU and quantity levels, Amazon cancelled my hard-worked-for Seller Central Account.

eSellerPro mixed up SKU's and master/slave product relationships so that it told me to ship out the wrong product. I'd be shipping what it asked me to but the customer had visually seen something else during checkout.

So now I'm banned from Amazon. It took me months to get that Seller Central account.

Same story for eBay. Due to eSellerPro constantly selling products for which a quantity was 0, and having to call customers and tell them it was in fact out of stock and my software messed up, and eSellerPro never ever successfully fixing this problem which was reported 1.5 years ago, ebay permanently banned my account and I can not ever register for a new account.

I've talked to the chief programmer and CEO of the company for hours and they are always nice and friendly and acting like they want to help, but I was literally stupefied at the lack of action and the fact that I'd remind them tens and tens and tens of times and nothing would get done. Nothing.

What accounts for this they said is that their company got popular and they focused on sales and getting new clients rather than making clients happy. Their staff was too small to handle any sort of customer service.

Please, please, I beg you, although none of the other ones are perfect, do NOT go with this one!

If you wish to contact me post in the forum. I hate to have to write this but I don't want anyone to experience wh...

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