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Home » Directory
» Selling » Other Selling Tools »
Customer Support »
ezSupport for eBay
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| Product: |
ezSupport for eBay
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| Company: |
Hosted Support
(no other products listed)
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| Platform: |
Web Based |
| Trial: |
30 days |
| Rating: |
 (1 review)
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eBay:
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Australia, Canada, eBay Motors, United Kingdom, United States |
| Others: |
eBay SMApps |
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$19.95 per user per month
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Customer support automation system which automatically answers buyers' questions using the seller's knowledgebase. ezSupport for eBay is integrated with "Ask seller a question", and keeps a history of buyer emails. |
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Write a review and share your thoughts with others
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Average Rating:  (1 review)
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Unique and a real time saver, 18 May 2006
Reviewer:
Andy
Although automated customer support is common on the web, this is the first time I've seen it integrated with eBay.
It's a pretty simple proposition: when a prospective (or current) buyer asks you a question through eBay the ezSupport system kicks into action and attempts to automatically answer from a library of questions and answers that you have built up yourself.
If it can't find a matching answer, it lets the sender know that their question is being dealt with, and puts it in your stack to answer manually.
At first glance, it looks like hard work building up a knowledge base, but this can be done as you go along answering questions. In other words, you can do what you would have to do anyway but gain the big benefit of your answers being automatically reused the next time a similar query comes in.
I know sellers who no longer answer questions from prospective bidders, on the basis that the time spent does not pay off with higher bids. With a system like this, that time gets less and less, and the return on investment grows.
The interface is simple and has a step-by-step wizard available following sign up.
ezSupport for eBay is very reasonably priced, and has the potential to save even small-volume sellers a huge amount of time.
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Comment on Andy's review
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Re: Need Multi-Channel Platform Recommendation
...that look at customer support solutions like ezSupport for eBay.
I hope that helps a little!
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Re: eBay Accounting, Listing, message Services
...support solutions.
I would check out ezSupport for eBay first, they are currently offering...
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Re: Questions for eBay Sellers RE: Email, Accounting, and Ph
...with customer emails (in addition to ezSupport for eBay). They are:
Saeven|CRM - fully...
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Re: What software integrates " Ask Seller a Question"?
...last time I researched this area ezSupport for eBay (Hosted Support) was the only...
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Re: Questions for eBay Sellers RE: Email, Accounting, and Ph
...Customer Inquiries
Hosted Support's ezSupport for eBay service automatically answers buyers'...
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eBay Launches Selling Manager Applications
(20 August 2009)
...vzaar, OneSource, Terapeak, ahTXT, ezSupport for eBay, MyStoreMaps, MyStoreRewards, ShipRush.
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eBay Selling Manager Applications Launching Mid-June 2009
(2 April 2009)
eBay's Project Echo is out of beta testing and has been renamed "eBay Selling Manager...
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Developer News: 2008 eBay Star Developer Award Winners
(16 June 2008)
...Kyozou Runners-up: DSR Rockstar: ezSupport for eBay by HostedSupport Most Innovative...
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ezSupport for eBay Adds Advanced FAQs
(10 January 2008)
Customer support system ezSupport for eBay now includes an Advanced FAQs option, which allows...
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ezSupport for eBay Offer Still Open
(9 June 2007)
...Support's generous offer of their ezSupport for eBay tool for free is still open....
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See all 9 news stories... |
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Selling » Other Selling Tools »
Customer Support
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Are Your Clients Bogged Down by a Bazillion Emails? HostedSupport Has Just the Answer!
ezSupport Lite for eBay
ezSupport for eBay is HostedSupport’s affordable and easy-to-use, online customer support solution for the growing eBay business.
HostedSupport’s natural language search accurately answers up to 80% of all inbound questions through eBay’s “Ask Seller A Question” in just seconds. Post more listings, increase the number of bids, incur higher GMS and improve your feedback score. Best of all, there is no software to install or special hardware to purchase. You only need a web browser and an internet connection to be up and running in less than 15 minutes.
Go to www.hostedsupport.com/ballenebay to get started today!
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