Company has been sold and is unresponsive, 18 May 2011

Reviewer: Chandla

Good luck if you buy into this

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software structure is extremely old, after you give $, there's no support, dead end experience, 13 May 2011

Reviewer: mikeweno

Truly, we had a thriving company before joining up with this company. Everything about the company is behind the times. The software infrastructure is from 2001. Employee satisfaction is low and you hear plenty about what's wrong from poorly treated employees who receive mixed messages about how to treat business customers. The system doesn't work once you take it beyond the simplest level. And you will write endless emails asking for help, cases opened up, forgotten, then closed. Later, when you pull out, they are defensive that you never really sought help the right way.

Truly, we threw away money. Read all the cautions voiced on this forum. In my opinion, they are all true. We're paying good money again, no hype, just getting the work done. What's really regrettable is that Infopia took our business back 5 years rather than helping us move forward.

Be forewarned that based on all our experiences, all the promises and great delivery at the front end are smoke and mirrors. And based on our talking with other customers who are still witn Infopia, it took them over a year to get things going. And because they have had no experience beyond eBay, they are clueless how limited what they have really is. It's way more work than you can imagine and it's like riding in a horse and buggy rather than moving at full speed to your next level of goal achievement.

Pay attention to everything you read here in my honest opinion

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poor price handeling poor customer service, 16 February 2011

Reviewer: elie

we got a very bad experience with price changing on eBay which is known as a very important thing on eBay if you ever want to sell something they claiming that this problem is only with our company...

customer service is poor as it could ever be! it takes weeks until we getting any response from them!!!

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ExpertGameroom and dallasgolf, 10 November 2009

Reviewer: andymandy

I tried to contact ExpertGameroom and dallasgolf to learn more about their experiences. ExpertGameroom is out of business on ebay as of last March with around 780 feedback and has no website. dallasgolf is now with channeladvisor. They said that experiences with infopia were very poor and they are not sure who posted the comment on this site -- they say that they didn't.

I would be interested in talking with companies that have had success. We're going through problems getting the help through tech support. Thanks

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Most buggy software ever!, 19 May 2009

Reviewer: LeeV

I'm reviewing Infopia from a web designer/developer's point of view. Recentaly I acquired 2 customers who both use Infopia and this is their story: nothing but problems or bugs on a DAILY basis! Their category and subcategory structure is extremely confusing and doesn't work properly with importing inventory, even though the import is perfectly correct. If you have several products that have the same subsubcategories under style and size, when you go try to edit these they all show up in the same place. For example, you click on a category, then do Expand, then Expand again you see all subsubcategories of every category there, not just the one you're working on.
Another time all images disappeared, took more than a month to reconstitute. Today the Shipping Tab's calculator has disappeared, they don't know when that will be fixed... MInd you, this is just a small glimpse of the extend of their problems!

I'm used to simple PHP shopping carts and all of them are better than this one. It's that INfopia has the marketplace listings integrated or we'd switch. Personally I'd rather manage those in a separate program so you don't have to put up with Infopia's buggy interface and unstable database system.

THINK TWICE before entering in a contract with them! Be prepared for lots of issues and problems and sleepless nights! Do hire an IT person because unless you know HTML, CSS and have a technical brain you will find this the most unuser-frinedly system you've ever come across!
Nothing is simple. Whoever designed this system did not have a user in mind. It must have been the most illogical person/team ever!

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