ExpertGameroom and dallasgolf, 10 November 2009

Reviewer: andymandy

I tried to contact ExpertGameroom and dallasgolf to learn more about their experiences. ExpertGameroom is out of business on ebay as of last March with around 780 feedback and has no website. dallasgolf is now with channeladvisor. They said that experiences with infopia were very poor and they are not sure who posted the comment on this site -- they say that they didn't.

I would be interested in talking with companies that have had success. We're going through problems getting the help through tech support. Thanks

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Comment on andymandy's review

Most buggy software ever!, 19 May 2009

Reviewer: LeeV

I'm reviewing Infopia from a web designer/developer's point of view. Recentaly I acquired 2 customers who both use Infopia and this is their story: nothing but problems or bugs on a DAILY basis! Their category and subcategory structure is extremely confusing and doesn't work properly with importing inventory, even though the import is perfectly correct. If you have several products that have the same subsubcategories under style and size, when you go try to edit these they all show up in the same place. For example, you click on a category, then do Expand, then Expand again you see all subsubcategories of every category there, not just the one you're working on.
Another time all images disappeared, took more than a month to reconstitute. Today the Shipping Tab's calculator has disappeared, they don't know when that will be fixed... MInd you, this is just a small glimpse of the extend of their problems!

I'm used to simple PHP shopping carts and all of them are better than this one. It's that INfopia has the marketplace listings integrated or we'd switch. Personally I'd rather manage those in a separate program so you don't have to put up with Infopia's buggy interface and unstable database system.

THINK TWICE before entering in a contract with them! Be prepared for lots of issues and problems and sleepless nights! Do hire an IT person because unless you know HTML, CSS and have a technical brain you will find this the most unuser-frinedly system you've ever come across!
Nothing is simple. Whoever designed this system did not have a user in mind. It must have been the most illogical person/team ever!

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Comment on LeeV's review

Ton of upfront payments, inccomplete work, archaic formats desperately need revisions, 21 August 2008

Reviewer: JKM

Took a ton of money up front even though never delivered the full amount of training that ended up being very loose. No response to address this issues -- just ignored it,. Don't be pressured into paying this money up front -- research this and other companies carefully by visiting them first hand. Tech support defensive when queried and accusatory, blaming our business too much, unpleasant. Others were really great. When you get involved with this company, you'll see that, at this time, it's mostly a glorified listing tool imo designed for businesses that want to blow stuff out using the internet and mostly rely on that format. If you have a store front and have other needs, you'll be seeking help elsewhere for this additional support , and it'll cost you plenty. Also, you will be amazed at how archaic shipping implementation is. The company has a reputation for being setting intensive and extremely procedural with training, with long, long hours required. This is very true. Ultimately it will be up to the business to draw upon their own content knowledge to make this system work. We are making it work. But, using hind site, there are less expensive alternatives.

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Comment on JKM's review

Expensive and Difficult implementation. Overpriced, 18 July 2007

Reviewer: Rainbowappliance

Want to charge me $2000 for "Integration". Got some very basic standard training, not the 20 hours that was specified.

Software has lots of nifty features. No idea how to use them.

They are the most expensive software. Support is very weak. Training and integration is a major hassle.

Should have been more suspicious when they insisted on $$$ up front and long term contracts.

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Comment on Rainbowappliance's review

Excellent company to partner with, 4 June 2007

Reviewer: ExpertGameroom

I've been with Infopia for several years, and I'm very satisfied. I've used them to sell on Amazon, Overstock, eBay, GBase, Shopping.com, PriceGrabber, and Shopzilla/BizRate. If you sell repeatable inventory, Infopia's Marketplace Manager makes it a snap to update, list and sell your inventory. Their bulk import/export tools are fabulous for updating inventory fields in a flash - I couldn't manage a large product catalog without it.

Their Configurator tool helps me differentiate my listings on eBay, and it helps to generate incremental sales increases. I also use multiple listing templates that I can quickly update when my terms or pricing change.

Two keys to scaling your business are efficiency and automation, and there is plenty of each with MM. If you've never had a standalone storefront, a very nice one is included in the price, and that can help you break away from being an eBay-only business.

In fact, I'm such a big fan that I've added two pages with information about Infopia to my storefront:

http://www.expertgameroom.com/Shop/Control/fp/SFV/31944/view_page/Interested-In-Infopia

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