Stay away!!!, 4 December 2011

Reviewer: allang

I have been with inkfrog for years and years - customer service is simply brutal. Their "support" staff is consistently low on the customer care scale. A repetitive answer is "log out then log back in again"
It seems that they make system changes, failing to think about what else that change may affect.
When listings fail (common by the way!) they always tell you that it must be something you are doing - yet when you go in to the failed auction screen, change nothing and click "launch", listings almost always go through.
Interestingly, many of the problems occur shortly after, or around the beginning of each month - coincides with the day they take out their monthly fee. (I've long wondered if they all go on a bender when they get paid, then start working again a few days later)
It is real sad, because this software could be awesome - but heaven forbid that you have a hiccup - as it is never a hiccup, rather a full-on illness on Inkfrog that totally infects your business
Maddening, especially if you make a living selling on line.
Zero stars !!!

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Agree with So Many Others -- IF has gone downhill, 8 September 2011

Reviewer: 1000jewels

Their software has become increasingly glitchy, support is becoming non-existent, and their primary focus has shifted to finding new ways to separate you from your money.

They've pretty much killed the forums (used to be a strong network there) and they'll erase any post that's remotely critical of their service (many of which they deserve).

I used to recommend IF to people, but no more.

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2 Stars Down from 5, 11 March 2011

Reviewer: lasvegasdvd

Let me first state that if I wrote this review 18 months ago, inkfrog would have gotten 5 stars. Best service for a very reasonable price.

I was an auctionworks user for years. When I took time off selling on ebay professionally, I returned to find that auctionworks was now a channel advisor and the pricing had gone through the roof. Since I sell on ebay only (Not amazon, not buy.com, not webstores,) I started looking for a new management software. My major critria was scheduled listings. I list over 200 items per day and wanted a service that allowed me to space the auctions every few minutes so I always had auctions starting and ending all day long. While inkfrog wasn't perfect, it allowed me to do that.

On occasion, an auction would fail for some reason or another but it wasn't that big a deal.

Then what started happening was that I noticed that their software was delaying the relaunch of items. It wouldn't relaunch auctions for three hours, then launch the whole backup all at once. Defeats the purpose but for only $9.95 per month, I wasn't complaining.

Recently, about 50% of my auctions have been failing or getting launched up to 6 hours after they were scheduled. Any attempt to solict customer service is met with a short "The problem is with ebay not us." and no suggests or solutions. I have started looking around for at other management software but everything either doesn't have the features or is priced in the several humdreds of dollars (if they give a price at all).

Anyone have suggests on where else to look?

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inkfrog failing??, 28 February 2011

Reviewer: babyboomer

We are now getting error messages at every corner, video's no longer operative, tokens need to be updated frequently, security documents not current, slow or no customer support, rude brash comments by csr's, can't link with highwire. I don't know what is going on here. I am not the smartest guy on a keyboard but this can't all be me. I am questioning the health of this company is it now beginning to fail? Does anyone have any info?

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After reading about the problems on the other sites, even the biggest ones, I guess it's pretty good, 12 February 2011

Reviewer: newbie123

We used auctiva for a long time, and have used Inkfrog for about a year and half or so.

It has it's issues, but we haven't encountered anything major. Their lister is easy and most importantly if you list one of a kind items, it's fast. This was very important to us and they have been updating throughout the time we've been with them and making things even more efficient on their lister.

The Highwire store we have is on our own domain, and I like it a lot. There are a lot of issues to work out with this end of things, not glitches, just functionality like to check out you have to fill in every single field and if a buyer leaves on blank it won't go on and it also won't tell him that he needs to put in a phone number. That stinks. Also when searching our store it searches item & descriptions which is really dumb and serves up irrelevant results.

Also pictures are slightly fuzzy but when you click to make them big they are clear (thank goodness). This is not a problem on our end, we have had it checked out. So those issues are there, but I can't really think of anything other than that.

I cam on here to find a new place to go, but now I realize I might be being way too picky since none of these places seem to be GREAT no matter how much you pay.

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