Buyer Beware! Possibly the Worst Customer Service Nightmare Ever..., 12 September 2007

Reviewer: peakdixon

Resaleworld. A consignment software company that has created eBay "lite" of their programs. Salesperson told me, "eBay could go out business tomorrow and we would not be affected." It shows.
Downloaded Trial. Didn't work properly. Read the 412 Manual (outdated, redundant & clearly a cut and paste from their main program).
Problem persisted. Support got involved. Told to "reload" system. Problem: their are specific steps to remove/reload not addressed in 4" Manual. Reload unsuccessful. Tried another computer. Same problem. Told by support to upgrade to another OS. Spent $232.00 Same problem.
Told to "wipe out" my computer and reinstall windows from scratch and install OS upgrade. Same problem. Told to go into Control Panel and reconfigure default programs. Same problem.
Told something deep and mysterious wrong with my computer. While back and forth on the phone with techs, senior tech is emailing information after the fact. His tech is telling me do something on the phone, then support senior emailing telling me to do something else and that I'm not following their simple instructions.
Then when I cry uncle and become livid, told no further email support available please contact by phone. Called and voice mail, and more voice mail and more voice mail.
Then told that I have been given every chance to work this out and it must be my computers.
They will blame you for the sheer complexity of their program. They prices for collateral equipment is sometimes hundreds more what you get brand new on eBay. When I asked with help with their proprietary and arcane HTML macros was told that would be another $150.00. I only asked because parts of their program wouldn't work to allow me to see changes in my HTML template.
Another $199 to link to Quickbooks.
The link between their recommerce off-eBay website where consignors login to see sales never worked. And was told it was my fault.
When I asked for a refund, told not in their policy.

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Couldn't get it to work .., 14 November 2004

Reviewer: vk2him

I loaded this and tried to run it .. gave an error saying my time and date was incorrect .. it said my date was some year in the 1800's .. it might be becuase my date systemis setup for Australia, who knows, I uninstalled it ,,,

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