Up and running in two days, 10 November 2011

Reviewer: Ross@Ecommerce

Linnworks is a godsend if you know what you are doing. Buy it!

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better than GOOD, 27 October 2011

Reviewer: Handbagnet

I was using freebie version for 3 month now. Just signed up for standard version.

I love it and have no idea how I managed without it for so long.

Cannot comment on support as I never needed it.

Recommend.

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Linn(Never)works, 4 October 2011

Reviewer: thelastword

It looks great at first and you watch all the videos and you think wow this is going to be the answer to all my problems then you start to use it and it's all downhill from there. The main issue is that you can't get any help from anywhere. I hate to think what would happen if I was using them throughout the busy Christmas period and something went wrong. Read the small print carefully as using Linnworks will prove to be very expensive for your business. From reading the comments left I notice that the positive remarks are very, very postive and quite in depth, almost as if someone at Linnworks was writing the reviews themselves. My total experience with Linnworks was a complete waste of time. The team needs reviewing and if this was my company I would consider starting again with my main concern being the way I treat my customers. My overall verdict on this software: Total rubbish! Rude customer services and very unhelpful, an overall waste of time and money.

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Avoid! All talk no action., 9 August 2011

Reviewer: Wozzum

I have been using the free trial and I must say out of all the programmes I have used over the past 6 years Linnworks is by far the most disappointing.

The system couldn't handle importing less than 9,000 listings. I was given every excuse under the sun (replies take from a couple of minutes to a whole day, you never know which one it will be). The blame was put down to my computer, my connection speed, my sku codes and so on. You don't speak to the same customer advisor and I get the feeling the advisor's don't really understand what's going on. this has been proved by the fact that I was told I would have to fork out £45 plus VAT per hour to learn the system. What a joke! The customer services is terrible, by far the worse I have ever experienced and most of the programmes I have used have been from the US.

I sell on eBay and Amazon UK. I have around 9,000 listings on eBay and 15,000 on Amazon. If you have a similar amount or more then I would look elsewhere because there system simply cannot handle this many listings (haven't even tried Amazon yet).

There are much better programmes around. Don't waste your money with this one!

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Reveiw & brief comparison of Linnworks, Channel Advisor, eSeller pro, 26 July 2011

Reviewer: paulz

I have been using a heavily modified osCommerce website to run my business for the past 6 years and it fits my business well in the first few years. With the increasing of turnover, routine sales work are consuming more and more of my time, like adjusting stock & price
level across different chanels (own website, Amazon, eBay, Pixmania), listing new products on eBay/Amazon ... with annual turnover reach £3.5m last year, I realised I must change the system for good.

Channel Advisor as a company has awesome sales power, they attend trade fairs and host webminars regularly, and they have a very effective system to keep track of potential customers. Their software is web-based. It can auto-synchronise the inventory and process orders across the channels, with tools to help listing products on eBay and Amazon quickly. To my surprise, they don't even have a solution for integrate with Royal Mail and various couriers. Later they offered me a free module from a 3rd party vendor and a free SalesForce customer service module too which would make them a complete solution addressing to my requirement. However they charge 1% of the Gross Sales which is costly.

Despite good reviews, eSeller pro is really dumb on it sales technique. Their website refers to a major investment from a venture capital a few times which in my view is irrelevant. It takes them almost a week to reply my initial requests (made on their own website as well as a few telephone calls). Eventually a salesman called me but he is even dumber than his company, he will not study my request and seems to repeatedly ignore my points too. eSellerpro software is also web-based, and it handles all aspects selling including inventory synchronisation, order processing / shipping. There is no customer service module either, but they are considering offering the SaleForce CRM module in one year or so. Their cost is the dumbest of all, 1.5% of the Gross Sales, and around £2K for setting up a basic webshop ... Maybe the main influence of the venture capital investment is their confidence to increase their prices. They later reduced to 1% but with that amount Channel Advisor will give me the CRM module immediately instead of waiting for another year. I hope all my competitors use their solution so I have a cost
advantage.

Initially I did not like Linnworks because there are some bad feedbacks, but they offer a very attractive flat fee and even offer free trial of their software too. To my surprise LinnWorks is really well designed (which shows they have a really bright architect). Unlike the other two web-based software, LinnWorks is a desktop application with a cloud-based database. I think this makes programming much easier and quicker because a lot of tools are available which are not accessible for web-based software. This makes it possible for them to issue updates / fixes quickly with a much smaller team. It also reduces the load on the websever so more users can work simultaneously without noticeable performance differences. The salesperson also knows their software well and responds fairly quickly. Linnworks does everything the other two can do like inventory management, order processing/shipping, product listing ..., but in a simpler way. The software is quick to setup (a big advantage). We have over 600 products and selling on three Amazon sites, eBay, Pixmania in addition to our own website, and we process over 400 orders every day, so the setup is not a simple job. I managed to set up this software alone in three half-days. Then I am able to train my team. You cannot get telephone support, but their support ticket system works well. All my tickets were answered in a few hours, and the answers are quite relevant too...(unable to finish due to length restrictions)...
If I am to rate the three software in 1 to 10 scale, my scores will be: Linnworks - 9, Channel Advisor – 8, eSeller pro –6

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