Avoid - Tech Support None Existent, 4 July 2010

Reviewer: chris0241

We signed up for Linnworks Order Management in September 2009, it looked like the answer to our dreams!

However, although it promised us the earth, it was very, very complicated and no overall manual exists. We contacted Linn Systems to get help and paid them up front for setup.

We continued to pay the monthly subscription of £47 for 10 months and despite numerous voicemails to Linn and support emails, setup was never forthcoming.

Linn had our warehouse's contact info yet refused to be pro-active in installing preferring instead to simply take our money and avoid our calls.

Sometimes, some things look too good to be true. Linnworks Order Management is one of those things.

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It’s worth the effort of setting it up!!!, 23 March 2010

Reviewer: biz_trade

Have been using the system for 4 month so far. It is a mission to set up and get everything working like a clock but once you do it delivers really well.

Currently doing order fulfilment from eBay (2 account), Amazon (3 accounts), Play and 2 Magento sites. To get all orders from all channels was easy, to get stock control working with all of them takes time and patience.

Also print royal mail and UPS labels at a click of a button for all orders is simply brilliant - it saves us on average 2 hours a day.

Overall - well designed, feature-rich system, would highly recommend.

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problem with eBay sync and SKU, 24 February 2010

Reviewer: okaydoke

I've been trying this program almost for 3 weeks to fit myself using this program because I really love this program. At first I'm been impressive with the easiness and multi-site-sync program. But I was wrong. I'm mainly using this program to manage multi-ebay accounts and websites. Some products are unable to download for managing the orders. Some products downloaded are matched incorrectly with another products.

I'm not sure if this is a good program for Amazon sellers using this tool. But I'm definitely not going to buy this program unless this problem is going to be solved.

Though it is not usable to me, I rate it a four stars. One star less because of the above issues.

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everything I need under one roof :), 18 August 2009

Reviewer: Hazeest

I have tried many kits to get my several ebay stores, amazon and 3 websites working together and save some time sending out hudreds of orders a day. This one is the only one that works. I guess the best thing about it is that its PC application rather than annoying website based solutions, which look flash but always slow. And of course the fact that its very flexible when it comes to pluging your website to it. It can virtually work with any cart platform - even my own bespoke cart pluged in couple of hours sitting down with our web developer - no extra costs.

I have been running the system for 3 month and I think I got everything smoothly running now. I can genuinly say it saves me 4 hours a day as minimum and saves me from overselling - which is A HUGE PLUS!

Ok instead of rambeling about this and thats here is pros and cons

Pros:
- Very nice and easy to follow user interface
- Very fast - everything is done to automate everything, everywhere. There is internal programming language (Marcos) - looks very promising.
- integrates with any website
- direct royal mail despatch express integration, ppi and fedex
- automated import/export of data
- everything is/can be barcoded (invoices, labels, stock labels)
- ends listings on ebay if I run out
- synchronizes all stock levels on all channels automatically - IT ACTUALLY WORKS!

Cons:
- its desktop and the database is on my pc, I have to back it up all the time and setting up. Works over the network but setting it up was a challange.
- no ebay, amazon listing - not huge but it would be nice
- packed with features when you open it for the first time - looks a bit to fat at first - in the end everything is in the right places, it's a little scary at first.

I must say couple of words about their techical support. Its absolutely brilliant - they answer emails within half an hour (I sent 272 emails so far, and all got a reply - i think about 50 of them went in one day :) Online chat support is knowledgeble beyond believe, connect to my pc remotely and flashes the mouse so quickly it makes me dizzy. Overall any issue got resolved in less than a day.

Its by far the best toy in town!

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