Stay away, better options and cheaper, 6 October 2009

Reviewer: A A

Very expensive compared to competition charging $2500 setup fee, $100 base monthly fee and 2~4% percentage of sales based on category, buggy software, overrated/oversold, limited in capabilities and they most of the features half way just so they can say they have it, and makes your tasks slow and inefficient overall. Software is mainly geared and optimized around new drop ship booksellers and warehouses, though will not deliver as advertised to most users. In fact, tons of the monsoon users in the internal discussion groups are complaining and frustrated hoping that Monsoon managers stop enjoying the bonuses and focusing on delivering good product, not just sales. Like one user said, if you have to use monsoon, you have to learn how to apologize for customers as your inventory quantities will always have issues.

The pricer has tons of bugs... first it is very immature and geared for pricing lowest on new conditions... simply it is very poor at pricing used inventory and the unlimited pricing bugs makes it not even suitable for pricing new items neither.

Simple because of monsoon, my cancellation refund rate due to wrong inventory went up from 1.1% to 23% high!!! and because of the pricing problem, the sales went down from $18K to to $7K. When I complained to sales, they said if you contact us reporting bugs and asking for help on monsoon anymore, we will have to charge you for all support!

Screw that, zero accountability, buggy software, too much expensive, and telling me no support and no bug reporting... I left them to Fillz after that!

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