A little bumpy but...., 24 December 2008

Reviewer: powerseller27

I used viewtracker for about 6 months before they rolled out v.4, which I'll admit had it's share of bugs. Now everything seems to work better than it did before and I like the new format much more than the old one. For less than $5 a month, I sure get my money's worth.

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Used to be excellent, sadly it's just shoddy & rip-off, 19 December 2008

Reviewer: saclark99

Been a long time user of Sellathon, and it was simply the best subscription add-on for auction optimisation out there - bar none.

Being able to monitor search terms, watchers, how searchers had found your listings etc. all prove very useful for titles, categories, strategies etc.

HOWEVER - it's all come crashing down it seems. Let me explain..

I've kept the subscription up, despite taking time away from eBay for several months at a time. Back in May 08 I tried using by inserting the code into my auctions, but it wasn't 'tracking'. In hindsight, this MAY have been due to issues Ebay have with changing policies - as mentioned in other reviews - but I felt it was more due to Sellathon changing their tracking method to use a service called 'Kick it Back', via Auctiva.

Eventually, we resolved our problems - but with next to no help from Customer Support. First, they lost our ticket - then ignored our second one for several days. Then they neglected to tell us the log-in page we'd always used had been superseded.

A key problem with their support is what I call the 'PayPal plague' - they clearly have scripted answers, guess which is nearest to fit your ticket and cut & paste. They also have no way to 'track' your ticket in a Quality Control way one would expect for instance, if you reply though the name of the 'adviser' (no pun intended!) is the same, the style of writing, the ignorance of the issue at hand, the contradictory replies etc. all lead me to suggest it's anyone who's nearest the PC who types a reply, certainly without trying to answer the question.

So, eventually I gave in - as it kinda worked, nothing like as good as it did, but half a service is better than none, and there doesn't seem to be any similar services?

Here I am, few months later, trying to list again - and guess what? It's absolutely dire.

I have always used Garagesale - now they say it's not compatible.

Seeing that Auctiva have bought them out, guess what? They're aiming all their focus at promoting using Auctiva in subtle references like 'oh you can simply retro-add the code AFTER you've listed your item using Ebay's revise function, or you can use Auctiva in the first place as you don't need to add a counter!'

Also, they are very, very blinkered in the whole 'respect the customer' thing these days. They quote terms and conditions stating their service is non-refundable (no matter how poor or 'unfit for purpose' it clearly seems to be).

It's preferable to pull your own teeth out with a fork than to try and get a logical, coherent response if you've any technical problems, so I guess it's the ultimate sanction for me, and cut loose.

Shame, it could ( and should) have been so much better.

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Confusing Format, Poor Support, & Fails to Deliver, 14 June 2008

Reviewer: couturegenes

I pay about $10/month, and will be discontinuing my subscription next month if Sellathon does not fix a *major* issue-- which is that Sellathon does not adequately track 'watchers' on my ebay auctions. The website *claims* to provide watcher tracking, as well as sniper tracking. However, in my experience, it does neither.

Given that the primary function of Sellathon is to provide this information, I find it amazing that after numerous complaints, the watcher/sniper tracking has not been fixed. Getting help, reporting an issue or generally reaching any sort of customer service is next to impossible on the Sellathon website, so I finally went to the message boards to see if I could gather any information there. From what I can tell, there are many, many other sellers who have reported the watcher problem, and still nothing has been done.

In addition to my primary gripe, the lacking customer service, and general slowness of the site in general make it impossible for me to recommend this service to anyone.

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Support issues and ebay change issues, 25 March 2008

Reviewer: weschaub

I agree that the information in Viewtracker is very good. I used the service for about 18 months. I dropped it about 6 months ago (and was given a prorated refund for remaining months) because of two issues. 1) When eBay made certain changes Sellathon had to provide a new version of the tracking code I had to load into each of my auctions. It seemed like this happened about every 6 months and each time added many hours to my listing process (using Turbolister). 2) For a period of at least a couple of months, Sellathon was down for hours or days, almost every week. Timely status information was not posted at their website, nor was support available on weekends.

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Very useful information, 12 March 2008

Reviewer: onlinesublime

Above reviews are accurate, this is worth the money. I'm learning a lot. Definitely worth it for the price.

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