part 1 of open letter to vendio management, 27 October 2011

Reviewer: Archie

Overall I like using your software. Your CSR respond quickly and professionally. But there are some significant problems with your software in my opinion and I am wondering why these problems are not really being addressed. Its like to me Vendio is a company on the verge of greatness at what it does but has not taken the final step to do so. What would be involved in the final steps? I think developing a close relationship with some key users of your software to implement changes and proposed improvements would be key. I’m not saying I should be one of them either. I am still a small company and just starting with Vendio, only 3 months in. I think you need “consultants” that are bigger businesses and have been using your software for much longer.

I’m not at all ready to abandon Vendio but just perplexed as to why lots of seemingly simple program glitches just are not being addressed. Also, the CSR support is quite good. So why not go a step further and offer great videos and remote support. It is very odd. You are on the verge of greatness. Why not become great? To make a football analogy its like you guys are making the playoffs every year, but aren’t doing what it takes to win the Super Bowl.

To me it seems that upper management of Vendio is disconnected with the actual users of Vendio and their efforts are being focused elsewhere. Wouldn’t it make sense to have some key customers on Vendio board or a panel of long time customers that work with Vendio to make recommendations and to bounce potential changes off of? Just seems like there is a disconnect with Vendio for their customers that they are serving.

Problems with using Vendio. This is not a complete list. Just the ones that I have asked Vendio to fix that I can think of right now.

1. when there is a significant problem it goes to the engineers and don’t get fixed.

Problems that the engineers said that they would fix but have not:
a. Fedex does not work waiting 3 months on this one.
b. Major glitches with Amazon. Waiting 2 months already. It does work but Vendio auto updates my item title and descriptions and when I ask it not to clicking off some optional functions Vendio offers) it will not save and will not list.

2. does not auto send email confirmation of shipping to customers. No brainer. Why not offer this?

3. can not select when we email coupons to customers. Who want coupons sent out immediately to customers? They will forget to use it. Send out coupons a week after you have shipped makes more sense. They have their product by then and hopefully are ready for more. The coupon gets lost in all the other confirmation emails they are getting from us, ebay, and for me shipworks (the tracking number with link to usps that Vendio does not offer).

4. Where are the videos? All other companies your size are offering video tutorials. Written instructions are very hard to follow and time consuming. Vendors don’t have time for that! There are a few videos. But they only scratch the surface of what should be on video. The whole user guide on Vendio help page should be converted to video with audio. It would be pretty easy to do I think. Very odd that something this simple and logical would not have been done by now.

5. Why isn’t remote support an option for csr? Emailing is often very unproductive. I suggest doing a time study test and I would guess that if you offer remote support you will have much happier customers and your csr will be more productive. Your csr say that they it is not included in the costs of the company. I think you will find it costs you more not to have. Plus you will have MUCH happier customers. This is recent trend in support that seems that you are behind on. Eveyone else is doing that I have been working with and we quickly fix any problems and communication is much better. Help your retailers to grow! I spend up to a week sometimes trying to explain a problem that if remote login was available could be exp...

Did you find this helpful? Yes No

Comment on Archie's review

Big print giveth, small print taketh away, 7 July 2011

Reviewer: steveharman

Yawn. I spent hours setting myself up with Vendio following their headline claim of "Sell on eBay", "Sell on Amazon" etc. I even went as far as printing out one of their huge 120 page manuals.

Then to find out that Vendio ONLY SELLS ON EBAY.COM and even there ONLY LISTS IN DOLLARS. No support for Pounds, Euros or any other currency or indeed international eBay & Amazon sites. This is 2011. GLOBAL commerce. We are not all ruled by the Dollar.

So to answer the ubiquitous Vendio banner ads "What's the catch?" Well, you're limited and disappointing.

Vendio = US sellers only. They should make this abundantly clear on their home page instead of wasting everyone's time.

Did you find this helpful? Yes No

Comment on steveharman's review

Horrible customer service, 15 February 2011

Reviewer: asimpsonkqs

You really need to be familiar with third party listing platforms to use Vendio because they really don't like to help much. It's understandable that being on the west coast, it might be hard for someone one the east coast to get help until around noon, but even still, once they actually start, you're still left waiting for someone to respond to you.

They are still pretty buggy for a company that's been around awhile. There are a lot of little things that it seems like you should be able to do, but for some reason or another just simply can't. The automated uploading of bulk inventory only goes so far. You still need to change each and every item so that the correct eBay specifications are in place. If you don't, you simply can't launch the items to eBay.

I would say if you're a listing a lot of items, just use turbo lister or something like that. These guys are more for the mom and pops that aren't spending company time and money being paid by the hour.

Did you find this helpful? Yes No

Comment on asimpsonkqs's review

Vendio Multi-channel selling is great but features are few and buggy still . . . ., 23 February 2010

Reviewer: grievousangel

Hello,

I have been explaining to Vendio that your product is buggy and I need help. Some bugs cost me directly, some costs me time, some upset me when support passes the blame back to their customers (me)!

i am very close to jumping off even though it's a LOT OF WORK to convert to another platform.

Decision very soon. I told them i was patient but now i am tired and upset. not good.

later,

another customer

Did you find this helpful? Yes No

Comment on grievousangel's review

Not OK with Vendio, 20 February 2010

Reviewer: Bottom Feeder Emporium

All I can say is "I'm leaving you and going with one of your competitors" Last night was the last straw. For months I had problems with getting anything from their customer service. I thought they simply didn't like me. I did some investigating last might and found out I am paying far too much not just in money but my time.

My conversion to Vendio was not supported what so ever. I tried contacting them via emails with my issues and over time it became apparent they could not resolve the issues or simply didn't try to understand it. Worst, their HELP is so outdated. I determined most of solutions myself by trial and error considerable time being wasted. Hit the search engines tto see if others where having problems. My goodness I am not that evil person after all other users where questioning VENDIO's system bugs and lack of customer service. One of those bugs cost me sales because of the huge shipping quotes Vendio was reporting to the seller. I looked at my records and for combined shipping there was a refund. I am not talking about a few dollars, but 10s of dollars. With my past history with customer service, I just didn't want to report the problem and have them ignored again.

That FREE web site well it is not showing up on GOOGLE as promised. It might be me, but than again it might not be. I just don't have the time to waste any more.

VENDIO, you need a wake up call. Where is your QA and support?

Did you find this helpful? Yes No

Comment on Bottom Feeder Emporium's review