Only a Few Ugly Templates and 2-3 Ecommece Templates plus Slow Interface., 6 February 2010

Reviewer: EbayMaster

They want seller fees for this junkie program. Sorry as I don't think so.

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Big problems from Zoovy, 23 December 2009

Reviewer: Jax Music Supply

Used Zoovy for about a month in March 2009. Left Zoovy due to too many bugs. Didn't bother with review at the time, better things to do. However, Zoovy has come back to haunt me in a big way. Tonight (12/22/2009), 8+ months after using for a brief time, Zoovy somehow created 80 duplicate orders, for recent customers, in my company's name, sending out receipts and payment requests. My customers are emailing us direct to find out what is going on and why. I have contacted Zoovy (they answered the phone at 10:30pm EST, more than I can say for Channel Advisor support) and assured they will fix and send an email apology to my customers. Hopefully this will happen. However, this never should have happened in the first place. They accessed my eBay customer information to create these fake orders in some way.

The impact to my reputation could potentially be huge. We will watch the impact of this for awhile and possibly consider further action.

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All I can say is WELL DONE!!!, 18 February 2008

Reviewer: moetown55

About time on this eBay issue...

I left Feebay last week for good. I for one am tired of being beat up by their
tactics.

"My" Zoovy people are there for me whether I am frustrated over a technical
issue or just a simple question.

You Guys and the professional approach you take regardless of my own demeanor
is the way business should be run.

Just want to take this minute to thank you for all the years of outstanding
customer service.

Thanks again,
Moe

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Negative reviews are spot-on. Here's proof from Zoovy., 2 November 2007

Reviewer: PowerSellerPro

-- From Zoovy RSS feed --

"The following FedEx service interruptions scheduled for Saturday, November 3, 2007"

"Upcoming FedEx Outage - Oct 18, 2007 7:11 PM"

"As we get closer to the holidays...the number of newsletters that our merchants are sending out increases dramatically. This unfortunately also exacerbates any issues that arise. - Oct 15, 2007 3:41 PM"

"Zoovy Technical Support is overloaded - Oct 11, 2007 12:40 AM"

"At approximately 2:50 PM on Friday October 5th Zoovy experienced a temporary file server failure. - Oct 5, 2007 6:01 PM"

"Issues with Amazon...Currently we are experiencing issues connecting to them....Please allow sometime for Amazon data to catch up. - Sep 28, 2007 11:56 AM"

"We are experiencing some latency (UPDATE) - Sep 17, 2007 7:53 PM"

"Zoovy Support Status - Back to Normal...While there are still a few lingering issues we just wanted to let everybody know that the Support response times should be well within our targeted service times. - Sep 13, 2007 1:52 PM"

"Update regarding system issues earlier today... We know what caused it, we know how to fix it, it won't happen again. There will be a short service interruption on Friday the 14th around 11:30pm to apply the operating system updates to correct this.- Sep 12, 2007 4:52 PM"

"Zoovy Support Overloaded - Sep 11, 2007 11:56 AM"

"Phone Outage - Sep 6, 2007 11:23 AM"

"Possible issue with San Diego IDC...
Our San Diego IDC (Internet Data Center) ... prolonged brownout condition over the weekend...Given the heat today there is certainly a chance of a power outage and we are not sure how the data center will handle this. - Sep 4, 2007 1:29 PM"

"Outage 11:15am Aug. 9, 2007 (Updated 11:50am) - Aug 9, 2007 11:26 AM"

"We are currently experiencing technical difficulties as of 2:15pm PDT. The systems that are affected are both the Merchant Back end as well as the Customers Front end. - Jul 5, 2007 3:21 PM"

Well, out of space. Hopefully Zoovy has he...

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These reviews are "On the Mark", 22 August 2007

Reviewer: ghostlake

Zoovyinc describes all the changes happening...but as a Zoovy customer I have (and still do) experience all the same Zoovy complaints and problems including others not even mentioned.

Besides over-promising and under delivering, the communication gap between Zoovy management and its customers it is a Zoovy problem continuing to this day.

For instance, the fact that David Steel is gone, as so the sales team and customer service team was unknown to me until I read Zoovyinc's above post! In fact, I still have an open service ticket with Zoovy expecting a call back from David Steel!

You would think that given the dozens of service issues I've filed this year...someone would have mentioned the changes (at least to plead for patience and quiet me down a bit). But I have heard nothing, no email, letter, phone call, website posting...nothing.

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