All I can say is WELL DONE!!!, 18 February 2008

Reviewer: moetown55

About time on this eBay issue...

I left Feebay last week for good. I for one am tired of being beat up by their
tactics.

"My" Zoovy people are there for me whether I am frustrated over a technical
issue or just a simple question.

You Guys and the professional approach you take regardless of my own demeanor
is the way business should be run.

Just want to take this minute to thank you for all the years of outstanding
customer service.

Thanks again,
Moe

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Negative reviews are spot-on. Here's proof from Zoovy., 2 November 2007

Reviewer: PowerSellerPro

-- From Zoovy RSS feed --

"The following FedEx service interruptions scheduled for Saturday, November 3, 2007"

"Upcoming FedEx Outage - Oct 18, 2007 7:11 PM"

"As we get closer to the holidays...the number of newsletters that our merchants are sending out increases dramatically. This unfortunately also exacerbates any issues that arise. - Oct 15, 2007 3:41 PM"

"Zoovy Technical Support is overloaded - Oct 11, 2007 12:40 AM"

"At approximately 2:50 PM on Friday October 5th Zoovy experienced a temporary file server failure. - Oct 5, 2007 6:01 PM"

"Issues with Amazon...Currently we are experiencing issues connecting to them....Please allow sometime for Amazon data to catch up. - Sep 28, 2007 11:56 AM"

"We are experiencing some latency (UPDATE) - Sep 17, 2007 7:53 PM"

"Zoovy Support Status - Back to Normal...While there are still a few lingering issues we just wanted to let everybody know that the Support response times should be well within our targeted service times. - Sep 13, 2007 1:52 PM"

"Update regarding system issues earlier today... We know what caused it, we know how to fix it, it won't happen again. There will be a short service interruption on Friday the 14th around 11:30pm to apply the operating system updates to correct this.- Sep 12, 2007 4:52 PM"

"Zoovy Support Overloaded - Sep 11, 2007 11:56 AM"

"Phone Outage - Sep 6, 2007 11:23 AM"

"Possible issue with San Diego IDC...
Our San Diego IDC (Internet Data Center) ... prolonged brownout condition over the weekend...Given the heat today there is certainly a chance of a power outage and we are not sure how the data center will handle this. - Sep 4, 2007 1:29 PM"

"Outage 11:15am Aug. 9, 2007 (Updated 11:50am) - Aug 9, 2007 11:26 AM"

"We are currently experiencing technical difficulties as of 2:15pm PDT. The systems that are affected are both the Merchant Back end as well as the Customers Front end. - Jul 5, 2007 3:21 PM"

Well, out of space. Hopefully Zoovy has he...

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These reviews are "On the Mark", 22 August 2007

Reviewer: ghostlake

Zoovyinc describes all the changes happening...but as a Zoovy customer I have (and still do) experience all the same Zoovy complaints and problems including others not even mentioned.

Besides over-promising and under delivering, the communication gap between Zoovy management and its customers it is a Zoovy problem continuing to this day.

For instance, the fact that David Steel is gone, as so the sales team and customer service team was unknown to me until I read Zoovyinc's above post! In fact, I still have an open service ticket with Zoovy expecting a call back from David Steel!

You would think that given the dozens of service issues I've filed this year...someone would have mentioned the changes (at least to plead for patience and quiet me down a bit). But I have heard nothing, no email, letter, phone call, website posting...nothing.

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These reviews are out of date!, 11 August 2007

Reviewer: zoovyinc

Zoovy had a massive shift the business in January of 2007, David Steel (former CEO) left, and Brian Horakh (CTO) assumed day to day control.

Within 3 weeks the entire former sales team, and most of the customer service was terminated. New positions were created, a new org chart designed. Completely new heads of sales and support were hired shortly thereafter from outside the company.

Subsequently Sales processes were completely revamped -- for example proposals, contracts, and more importantly results! If a prospect needed us to build an elevator to the moon -- they did not get to become a customer.

We changed around our logo, branding, messaging and pricing model to reflect a new direction in our company, we stopped introducing new features and focused on making the ones we had work even better. We rolled out a new pet project Brian had been working on since 2007 called the BPP.

We also revamped our billing, and documentation substantially to make everything more accessible for customers. Created sales and tech support training programs, and implemented quality controls.

If you are going to chime in - PLEASE make sure you have recent experience with the company. Not some experience from 3+ years ago with a company that had the same name.

At the time of writing this - things are much better, of course we are still working day and night to improve things and repair those bridges with both former and existing customers - that doesn't happen overnight.

Not only that - but we're willing to prove it -- anybody that was a customer prior to 2007 who will give us another chance - we will honor ANY and ALL fees you paid historically towards our current service if you want to try us again.

I don't know what else to say, but we're sorry for the past and will continue to improve in the future.

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Very buggy software, misleading fee structure arrogant customer support people, 5 April 2007

Reviewer: tracker

After months of trying I gave up. The software was buggy to the point of being unusable. Fundamental issues inclucding launching and selling more items than in inventory, not charging shipping, etc.

Support staff is very arrogant, not very helpful, not inerested in finding out what your issue is and not interested in fixing it. By default it is not our problem you must be doing something wrong. Close issue tickets without ever working on the issue.

Fees are much higher than the tell you. Every feature requires more fees to access - intentionally misleading sales people.

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